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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Evan Kriz-Knight

November 2, 2023

5  out of  5 rating by Evan Kriz-Knight
"Matt was easy to work with when we were closing on our house. We had to change insurance companies- to State Farm - shortly before closing and he helped us out fast!"

Paul Cushing

October 4, 2023

5  out of  5 rating by Paul Cushing
"Lorrie, the agent I worked with at Matt Gross agency was very friendly and helpful. She was upfront with the quotes and explained things in detail. The rates were a little better so that was good but what I really liked was working in person with the same person rather than talking to a different person every time like at my last agency. If your rates went up with another agency I’d give this place a try."

Bridget Bell

September 28, 2023

5  out of  5 rating by Bridget Bell
"Matt has been great to work with -- always available and responsive! Highly recommend."

Holly Berens

August 18, 2023

5  out of  5 rating by Holly Berens
"I have been working with Matt’s office over 15 years. I have never had a single problem, even when filing a claim. Lorrie really knows her stuff. She is always responsive, kind and helpful. Definitely a five star agency!"

Ann Rohaly

August 9, 2023

5  out of  5 rating by Ann Rohaly
"Matt replaced my retired insurance agent, who I worked with for 30 years. I have been extremely pleased at with Matt and his level of responsiveness and direction. He has an excellent office team who provide timely and helpful support. I highly recommend."

gary rochowiak

July 21, 2023

5  out of  5 rating by gary rochowiak
"I have been dealing with the Statefarm agency in Western Springs for well over 50 years. Home, cars & suplimental insurances. There has been several agents, but the one constant is the girl (Lori) at the front desk. She is phenomenal."

Gregg Reynolds

July 19, 2023

5  out of  5 rating by Gregg Reynolds
"We really appreciate Matt & Lorrie, the service has been top notch. Always ready to help with our needs as well as taking time to explain the details with patience. And that's professionalism, thank you! Gregg& Debra"

Katie Reyna

July 18, 2023

5  out of  5 rating by Katie Reyna
"Matt and Lorrie are amazing! Very attentive to all of my questions or requested updates. I have been with them for 14yrs."

Marco Revilla

July 18, 2023

4  out of  5 rating by Marco Revilla
"I highly recommend Matt Gross State Farm agency, great service throughout the years"

Jose Ramirez

June 28, 2023

5  out of  5 rating by Jose Ramirez
"Thank you Matt & Lorrie for the superior level of service you provide. Whenever we needed them they were prompt, expedient and always solved our issue. Awesome team!!"

Christopher Rees

June 28, 2023

5  out of  5 rating by Christopher Rees
"There for me when I needed their assistance. Much appreciated!"

Ron Reeves

June 27, 2023

5  out of  5 rating by Ron Reeves
"I have been with State Farm/Matt Gross for years.and have received nothing but impeccable service.Lori has gone out of her way to help resolve any issues that have come up,I wouldn’t go anywhere else."

Cathleen Grundke

May 28, 2023

5  out of  5 rating by Cathleen Grundke
"Lorrie has been so helpful and quick with answers to questions any time I call."

Cheryl Sievert

May 26, 2023

5  out of  5 rating by Cheryl Sievert
"I highly recommend Matt Gross and his team. Both he and his assistant, Lorrie are professional, responsive, helpful, and kind. They listen carefully and respond thoughtfully. We have been with State Farm for decades, and recently transitioned to Matt Gross's team after our State Farm agent retired. We're delighted with the transition and responsiveness."

Diane Piccoli

May 12, 2023

5  out of  5 rating by Diane Piccoli
"Quick responses and always willing to answer questions!"

Crc R

May 8, 2023

5  out of  5 rating by Crc R
"Matt Gross's State Farm insurance agency has consistently provided me with exemplary service over the past four years. In a recent incident, Matt 100% had my back and made sure I received full compensation for an expensive claim which needed correction, despite an official having said that was impossible, due to the circumstances of the case. Matt and Lorrie were so kind, pleasant and gracious throughout the process, despite my numerous calls and a great many emails. They also very patiently listened to my quite long explanations of the problem and followed up as needed, and did so very promptly, as well. If I could give this business more than 5 stars, I would!"

Brian Oeltgen

April 24, 2023

5  out of  5 rating by Brian Oeltgen
"We've had our home and auto insurance with Matt's office for over 20 years and have always received nothing but exceptional service from Matt & Lorrie."

Guadalupe Ochoa

April 13, 2023

5  out of  5 rating by Guadalupe Ochoa
"Matt and Lorrie are the best. Whenever I have a question they go beyond to make sure it’s answered. Matt and Lorrie always ask how my family and I are, it’s not just business to them. They treat us like family."

Eric J

March 29, 2023

5  out of  5 rating by Eric J
"When great service is delivered it needs to be recognized. I've been with Matt and his State Farm agency for as long as he's been in town. I probably could get "better rates" from one of the cut-rate insurance providers. But . . . at what cost? My peace of mind in knowing that my (albeit, infrequent) claims are handled quickly and with respect are worth wayyyy more than saving a few dollars a year. I work with Lorrie S at Matt's office. So glad such an experienced and knowledgeable agent is a critical part of his team. They are the BEST."

Shannon Murphy

March 28, 2023

5  out of  5 rating by Shannon Murphy
"My family & I have been using the same State Farm agent for years. When it comes to knowing your customers they know you very well. which makes all the difference in the world. Great people to work with and they help you with your needs."

Katherine Morlock

March 22, 2023

5  out of  5 rating by Katherine Morlock
"My experience with Matt Gross State Farm Insurance has consistently been positive, since I switched Insurance Agency's about 4 years ago. Lorrie Soltwisch is a pleasure to work with. She is very helpful and quick to respond to questions or inquiries I might have."

Silvia Montejano

March 17, 2023

5  out of  5 rating by Silvia Montejano
"I’m truly & very satisfied with my agent Matthew Gross & Lorrie Soltwisch they go beyond to answer my questions & always gets back to me right away with my answers. State Farm is my vehicle insurance & life insurance."

Scott Liska

March 15, 2023

5  out of  5 rating by Scott Liska
"Had a great experience with Lorrie and Matt. We actually left State Farm for a better rate a couple of years ago but they reached out to rebid our policy last year. They answered all of our questions and made sure we had the coverage we needed for a much better rate than we we’re currently paying. They are truly invested in getting to know your needs and making sure you feel comfortable with your policy."


March 10, 2023

5  out of  5 rating by Marlane
"I would wholeheartedly recommend Matt Gross’ State Farm office in Western Springs. I have been a client for years and have never experienced anything other than very professional, personal and friendly service."

Thomas A Jones

March 9, 2023

5  out of  5 rating by Thomas A Jones
"Excellent customer service and support. Competitive pricing very accessible."