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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Alven Caynila

March 15, 2024

5  out of  5 rating by Alven Caynila
"Everybody working in this firm has been very helpful. They get back to you real quick if your getting any issues or wanting to change something on your insurance."
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Phillip Norris

March 6, 2024

5  out of  5 rating by Phillip Norris
"Great experience moving my home and auto coverage from another carrier to State Farm with Matt."
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February 21, 2024

5  out of  5 rating by LJ L
"When we moved to Western Springs from out of state, we were grateful to find Matt Gross State Farm. Lorrie took care of the "insurance move." She has a wealth of experience & was wonderful with follow-through, keeping me posted with status updates. (Thank you, Lorrie!) Matt also took the time introduce himself...much appreciated, because although one can do most "insurance stuff" online, when it really matters, face-to-face is important. I understand that there are more State Farm agents in the USA than there are McDonald's. Having worked for two of the very best of those agents, I confess I'm very picky about insurance agencies. Lorrie & Matt made our transfer easy--and made the decision to choose Matt Gross State Farm even easier!"
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Marilyn Burns

February 15, 2024

5  out of  5 rating by Marilyn Burns
"Matt was able to save me money on car and home insurance. Lorri and the rest of the office staff are friendly, knowledgeable and so helpful! I am very happy with State Farm and highly recommend."
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Judi Winkel

February 6, 2024

5  out of  5 rating by Judi Winkel
"Matt Gross’ State Farm office in Western Springs is top notch especially Lorrie. Lorrie is the perfect combo of being friendly and professional. We’ve used this office for over 50 years - great people !"
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Erica Smolinski

January 28, 2024

5  out of  5 rating by Erica Smolinski
"Great service and reliability!"
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Omar Guzman

January 19, 2024

5  out of  5 rating by Omar Guzman
"Lorrie was great in providing the most competitive insurance policy I could find!"
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Gabriel Misarti

January 8, 2024

5  out of  5 rating by Gabriel Misarti
"We found Matt and switched our insurance to State Farm about 9 months ago. Matt and his team have been accessible, helpful, and a pleasure to work with every time we’ve reached out, which included setting up insurance across vehicles and various properties, dealing with an accident, and adding a 16 year old new driver to our policies. We’ve been “high maintenance” clients, and Matt and his team have come through for us every time! Highly recommend!!"
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Dreday ThedetailGeek

January 8, 2024

5  out of  5 rating by Dreday ThedetailGeek
"Lori always been helpful and assisting when I've called for something, also Matt has been great when she's not available in the past overall Matt's teams is awesome and highly recommend anyone to do business with them"
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Jennifer Brubaker

January 4, 2024

5  out of  5 rating by Jennifer Brubaker
"Lorrie has been very helpful in getting us fair home and auto rates when our rates with a previous company increased. New customers but very happy."
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Annie Tandy

December 13, 2023

5  out of  5 rating by Annie Tandy
"Matt is so helpful and friendly! He is always available to answer my questions and I'm happy with the rates he provided for me. Highly recommend!"
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Teana Stocco

December 13, 2023

5  out of  5 rating by Teana Stocco
"Matt and his team are fantastic! Great communication and follow up. Very helpful office. We are happy to have found them."
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Shane Murphy

December 1, 2023

5  out of  5 rating by Shane Murphy
"Matt and Lorrie have been great to my wife and I for all of our policies. Responsive, detailed, knowledgeable and always willing to walk you through each policy."
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Stephen “Paki” Millham

December 1, 2023

5  out of  5 rating by Stephen “Paki” Millham
"We moved into Illinois as 45+ year State Farm customers from another region and are very impressed with Matt and Lorrie's willingness to help us with all of the policy transfer work and integration into our new home state. They are proactive, smart, kind and willing to take care of any insurance issues that arise. They made our move seamless."
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Evan Kriz-Knight

November 2, 2023

5  out of  5 rating by Evan Kriz-Knight
"Matt was easy to work with when we were closing on our house. We had to change insurance companies- to State Farm - shortly before closing and he helped us out fast!"
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Paul Cushing

October 4, 2023

5  out of  5 rating by Paul Cushing
"Lorrie, the agent I worked with at Matt Gross agency was very friendly and helpful. She was upfront with the quotes and explained things in detail. The rates were a little better so that was good but what I really liked was working in person with the same person rather than talking to a different person every time like at my last agency. If your rates went up with another agency I’d give this place a try."
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Bridget Bell

September 28, 2023

5  out of  5 rating by Bridget Bell
"Matt has been great to work with -- always available and responsive! Highly recommend."
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Holly Berens

August 18, 2023

5  out of  5 rating by Holly Berens
"I have been working with Matt’s office over 15 years. I have never had a single problem, even when filing a claim. Lorrie really knows her stuff. She is always responsive, kind and helpful. Definitely a five star agency!"
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Ann Rohaly

August 9, 2023

5  out of  5 rating by Ann Rohaly
"Matt replaced my retired insurance agent, who I worked with for 30 years. I have been extremely pleased at with Matt and his level of responsiveness and direction. He has an excellent office team who provide timely and helpful support. I highly recommend."
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gary rochowiak

July 21, 2023

5  out of  5 rating by gary rochowiak
"I have been dealing with the Statefarm agency in Western Springs for well over 50 years. Home, cars & suplimental insurances. There has been several agents, but the one constant is the girl (Lori) at the front desk. She is phenomenal."
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Gregg Reynolds

July 19, 2023

5  out of  5 rating by Gregg Reynolds
"We really appreciate Matt & Lorrie, the service has been top notch. Always ready to help with our needs as well as taking time to explain the details with patience. And that's professionalism, thank you! Gregg& Debra"
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Katie Reyna

July 18, 2023

5  out of  5 rating by Katie Reyna
"Matt and Lorrie are amazing! Very attentive to all of my questions or requested updates. I have been with them for 14yrs."
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Marco Revilla

July 18, 2023

4  out of  5 rating by Marco Revilla
"I highly recommend Matt Gross State Farm agency, great service throughout the years"
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Jose Ramirez

June 28, 2023

5  out of  5 rating by Jose Ramirez
"Thank you Matt & Lorrie for the superior level of service you provide. Whenever we needed them they were prompt, expedient and always solved our issue. Awesome team!!"
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Christopher Rees

June 28, 2023

5  out of  5 rating by Christopher Rees
"There for me when I needed their assistance. Much appreciated!"