Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Cathleen Grundke

May 28, 2023

5  out of  5 rating by Cathleen Grundke
"Lorrie has been so helpful and quick with answers to questions any time I call."

Cheryl S

May 26, 2023

5  out of  5 rating by Cheryl S
"I highly recommend Matt Gross and his team. Both he and his assistant, Lorrie are professional, responsive, helpful, and kind. They listen carefully and respond thoughtfully. We have been with State Farm for decades, and recently transitioned to Matt Gross's team after our State Farm agent retired. We're delighted with the transition and responsiveness."

Diane Piccoli

May 12, 2023

5  out of  5 rating by Diane Piccoli
"Quick responses and always willing to answer questions!"

Constance Rex

May 8, 2023

5  out of  5 rating by Constance Rex
"Matt Gross's State Farm insurance agency has consistently provided me with exemplary service over the past four years. In a recent incident, Matt 100% had my back and made sure I received full compensation for an expensive claim which needed correction, despite an official having said that was impossible, due to the circumstances of the case. Matt and Lorrie were so kind, pleasant and gracious throughout the process, despite my numerous calls and a great many emails. They also very patiently listened to my quite long explanations of the problem and followed up as needed, and did so very promptly, as well. If I could give this business more than 5 stars, I would!"

Brian Oeltgen

April 24, 2023

5  out of  5 rating by Brian Oeltgen
"We've had our home and auto insurance with Matt's office for over 20 years and have always received nothing but exceptional service from Matt & Lorrie."

Guadalupe Ochoa

April 13, 2023

5  out of  5 rating by Guadalupe Ochoa
"Matt and Lorrie are the best. Whenever I have a question they go beyond to make sure it’s answered. Matt and Lorrie always ask how my family and I are, it’s not just business to them. They treat us like family."

Eric J

March 29, 2023

5  out of  5 rating by Eric J
"When great service is delivered it needs to be recognized. I've been with Matt and his State Farm agency for as long as he's been in town. I probably could get "better rates" from one of the cut-rate insurance providers. But . . . at what cost? My peace of mind in knowing that my (albeit, infrequent) claims are handled quickly and with respect are worth wayyyy more than saving a few dollars a year. I work with Lorrie S at Matt's office. So glad such an experienced and knowledgeable agent is a critical part of his team. They are the BEST."

Shannon Murphy

March 28, 2023

5  out of  5 rating by Shannon Murphy
"My family & I have been using the same State Farm agent for years. When it comes to knowing your customers they know you very well. which makes all the difference in the world. Great people to work with and they help you with your needs."

Katherine Morlock

March 22, 2023

5  out of  5 rating by Katherine Morlock
"My experience with Matt Gross State Farm Insurance has consistently been positive, since I switched Insurance Agency's about 4 years ago. Lorrie Soltwisch is a pleasure to work with. She is very helpful and quick to respond to questions or inquiries I might have."

Silvia Montejano

March 17, 2023

5  out of  5 rating by Silvia Montejano
"I’m truly & very satisfied with my agent Matthew Gross & Lorrie Soltwisch they go beyond to answer my questions & always gets back to me right away with my answers. State Farm is my vehicle insurance & life insurance."

Scott Liska

March 15, 2023

5  out of  5 rating by Scott Liska
"Had a great experience with Lorrie and Matt. We actually left State Farm for a better rate a couple of years ago but they reached out to rebid our policy last year. They answered all of our questions and made sure we had the coverage we needed for a much better rate than we we’re currently paying. They are truly invested in getting to know your needs and making sure you feel comfortable with your policy."


March 10, 2023

5  out of  5 rating by Marlane
"I would wholeheartedly recommend Matt Gross’ State Farm office in Western Springs. I have been a client for years and have never experienced anything other than very professional, personal and friendly service."

Thomas A Jones

March 9, 2023

5  out of  5 rating by Thomas A Jones
"Excellent customer service and support. Competitive pricing very accessible."

Mike Mcsweeney

March 5, 2023

5  out of  5 rating by Mike Mcsweeney
"We have been with State Farm for our car insurance for over 50 years. Also have house insurance for 37 years. Lorrie and Matt have always been very responsive to our needs and settle quickly and generously."

Linda Koonce

February 25, 2023

5  out of  5 rating by Linda Koonce
"Things are excellent with this contacting and needing help with services or just any random questions it's resolve quickly with no hesitatetion employees are Very polite and helpful"

Douglas McClellan

February 24, 2023

5  out of  5 rating by Douglas McClellan
"Have been with this agency for the duration, i.e. since I bought my first auto policy out of college ....I really hope (very selfishly on my part I know) Matt and Lorrie never retire. Truly the "gold standard"...always available to provide detailed explanations and guidance when needed. Wish this agency's approach to its customers was in more abundant supply. Keep up the great work!"

Jose Marinez

February 17, 2023

5  out of  5 rating by Jose Marinez
"Fast, eficiente, friendly and the most important of all. the staff, plus Matt and Lorrie treat you like family!!!!"

Marta Manolis

February 17, 2023

5  out of  5 rating by Marta Manolis
"Lorrie is the best! We have been with this office forever and they are always available to help. Highly recommend!!"

oliver madison

February 15, 2023

5  out of  5 rating by oliver madison
"Y'all did a good job hope you get a car insurance I really appreciate it !!!"

JJ Munchkins

February 7, 2023

5  out of  5 rating by JJ Munchkins
"This State Farm is by far the best one out there. I have always had a great experience wether getting a quote or any question or actually getting policy for my auto, house, life. Lorrie and Matt are both very professional and knowledgeable. Highly highly recommend them!!"

Deborah Leslie

February 4, 2023

5  out of  5 rating by Deborah Leslie
"I have been with Matt Gross for years and would highly recommend him His staff gets a high mark for customer service"

Candice K

January 21, 2023

5  out of  5 rating by Candice K
"I highly recommend this insurance agency they are professional and very efficient and everything they do their customer service is 100% especially from Lori in the office she's amazing"

LeAnn Kilarski

January 18, 2023

5  out of  5 rating by LeAnn Kilarski
"I really appreciate the prompt and thorough service I receive from Matt and his team."

ebony sorrell

January 16, 2023

5  out of  5 rating by ebony sorrell
"Friendly service. Always a pleasure to call and pay bill. I personally recommend State Farm and its services"

Ed Santucci

January 12, 2023

5  out of  5 rating by Ed Santucci
"With all my years with State Farm, Matt and Lorrie have been great to work with, I also have 2 other family members who have joined there team."