Reviews
State Farm® Agent Matt Gross
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Val Medina
October 16, 2026
"I was throughly informed about my automobile as well as my homeowners insurance coverages. Frank gave me a detailed report based on my financial situation and possible risks. Was able to save additional savings in my vehicle insurance while adding coverage limits. Overall very pleased with the whole process. Looking forward for the next 6 months being a loyal StateFarm customer."
We responded:
"Thank you for your great review of our agency Val! Happy to hear we were able to get you better coverage while saving you some money. We appreciate your business, and look forward to helping you in the years to come. Matt Gross State Farm Agency Western Springs IL"
Jose González
October 8, 2026
"Nancy is great and very kind."
We responded:
"Thanks Jose for the 5 star review! Matt Gross State Farm Agency Western Springs IL"
Marie Thomas
September 18, 2026
"My experience with state farm has been amazing. Matt and Lorrie has been so helpful and makes things easy. I am always in constant communication regarding my rates and payments. Thank you both for remaining professional and so helpful."
We responded:
"Thank you Marie for your wonderful review. We appreciate your business, and reach out to us any time. Matt Gross State Farm Agency Western Springs IL"
Kay
September 11, 2026
"Great customer service. Very good at explaining everything to me."
We responded:
"Thank you for the great review Kay! Matt Gross State Farm Agency Western Springs IL"
Al Lipper
July 27, 2026
"Got a call from this number that hung up on me.
Not the most pleased with this interaction"
We responded:
"Sorry for the inconvenience Al - we will check our system and see who contacted you and address this issue. We strive to make positive interactions with our customers, but will check into this. I appreciate reaching out to inform us of this situation. Matt Gross State Farm Agency Western Springs IL "
CARL WILLIAMS
July 2, 2026
"My Experience has been great with State Farm so far. I switched from All State and saved and about $300 on Insurance for my 2 cars."
We responded:
"Thank you for your 5 star review Carl! We are happy to hear that we saved you money on your auto insurance. We appreciate your business! Matt Gross State Farm Agency Western Springs IL"
Toni Clancy
June 26, 2026
"We have used Matt Gross State Farm Agency for many years. We have been very happy with the team. The entire team has been very responsive it helping with various types of insurance needs - from looking for cost savings to assisting with claim issues. We have multiple policies with them and have been satisfied with the service of the agency."
We responded:
"We appreciate your business over the years Toni. Your support means a lot! Matt Gross State Farm Agency Western Springs IL"
Mohanad Allouch
June 22, 2026
"Nice people.good service"
We responded:
"Thank you Mohanad for your 5 star review! We appreciate it. Matt Gross State Farm Agency Western Springs IL"
Jake Nelson
April 29, 2026
"Matt gross State Farm is absolutely a great place of business. Had an absolute mind boggler that he helped me understand a lot more. I had a lot of questions only a good insurance guy could answer. He helped guide me through the price and understanding of what I was paying for. Not only was he incredibly professional but he just was an easy guy to talk to."
We responded:
"We are glad to help out Jake! We appreciate your business. Matt Gross State Farm Agency Western Springs IL"
Kay Cione
April 9, 2026
"Very helpful when I was looking for options to switch all my insurance policies. They made it easy to compare quotes and made positive suggestions. Lorrie was easy to talk with and very knowledgeable. I strongly recommend this agency."
We responded:
"Thank you for the recommendation, Kay! We are happy to help and appreciate your business. Matt Gross State Farm Agency Western Springs IL"
Judy Vargas
April 9, 2026
"Quickly responded to my needs and questions. Veronica is friendly and knowledgeable!
Thanks!"
We responded:
"Thanks Judy - contact us anytime! Matt Gross State Farm Agency Western Springs IL"
Mark Foster
April 8, 2026
"A great insurance agent. Very forth coming with information and a pleasure to work with. Made the transition of changing insurances very easy. Highly recommended"
We responded:
"Thank you Mark for your wonderful review. We appreciate your business! Matt Gross State Farm Agency Western Springs IL"
Michael Annecca
March 5, 2026
"Helpful"
We responded:
"Thanks Mike for the 5 stars! Matt Gross State Farm Agency Western Springs IL"
Judith Navarro
March 5, 2026
"Great customer service and very happy with the rate they gave me for my house and car."
We responded:
"Thank you Judi for your business! We are happy to provide you with great service. Matt Gross State Farm Agency Western Springs IL"
Joe Petrovich
January 29, 2026
"Great communication and very easy to work with"
We responded:
"Thanks Joe for the review! It was a pleasure helping you with your insurance needs. Reach out anytime. Matt Gross State Farm Agency Western Springs IL"
Jake Clemen
January 21, 2026
"I've lived in town most of my life and decided to come in to do some research on the insurance coverage and rates they offer. Wow, was I impressed. Lorrie greeted me right when I walked in, was knowledgeable and pleasant throughout, and was able to quote me two sets of rates on the spot. They were able to beat my current insurance by over 50%. Needless to say, I'm a happy new customer :)"
We responded:
"We are happy to hear of your experience with our office. Helping out the local community with their insurance needs is what we strive for in our agency. Lorrie is great at what she does, and not surprised that she was able to help you set everything up for your insurance. Feel free to reach out anytime, and we thank you for your business! Matt Gross State Farm Agency Western Springs IL"
Lisa Kramer
December 3, 2025
"Awesome"
We responded:
"Thanks Lisa! We appreciate your 5 star review. Matt Gross State Farm Agency Western Springs IL"
Tadas
November 12, 2025
"Lorrie is great at what she does. She helped me get the best rate in town!"
We responded:
"Thanks Tadas for acknowledging Lorrie in our office. We are happy to hear that she helped you and you were able to find the best rate. We appreciate your business! Matt Gross State Farm Agency Western Springs IL"
Mario Palermo
November 12, 2025
"I would highly recommend Matt and Lorrie. I sent an e-mail requesting a quote and within minutes they responded. Hard to find customer service like they deliver. Saved me a couple of thousand also."
We responded:
"Thank you for your great review Mario! We appreciate your business and kind words. Matt Gross State Farm Agency Western Springs IL"
Evan Reed
November 3, 2025
"Matt and his team are the absolute best. Since joining their office when we relocated to Illinois and the area a few years ago, they've consistently proven to be a valuable addition to our insurance needs. Fairly priced, responsive, knowledgeable and helpful for simplifying everything insurance related; I couldn't recommend Matt and his office more. Thank you!"
We responded:
"Thanks Evan for your review! We appreciate your family's business.
Matt Gross State Farm Agency Western Springs IL"
Rimas B
October 20, 2025
"Switched from one big brand to State F, smooth process, saved a bunch of money, couldn't be happier. I would recommend these people to everyone, thanks!"
We responded:
"Thank you Rimas, for the great review! We are happy to save you money and glad to hear it was a smooth process.
Matt Gross State Farm Agency Western Springs IL "
Irena Petraitis
June 17, 2025
"I am so happy
With State Farm insurance agent
Your's name
Lorie
She absolutely professional and elegant person!
Thank you!!"
We responded:
"We are happy to have you as a customer Irena! Thank you for recognizing Lorrie - she is a great part of our team. - Matt Gross State Farm Agency Western Springs IL"
Wuzimu
June 9, 2025
"Uses bots to spam call, received 7-8 calls all within moments. Never done business with state farm so I'm assuming they buy people's personal data. 👎🏻"
We responded:
"Sorry for the inconvenience Wuzimu."
jason diepstra
May 23, 2025
"Stop making unsolicited calls to me."
We responded:
"Sorry for the inconvenience Jason - we will remove you from our records. I hope you enjoy the rest of your day!"
James McMahon
March 21, 2025
"My wife Cathy and I are delighted to be with Lorrie and Matt at his State Farm Agency. We truly receive personal service with a smile!"
We responded:
"Thank you for your business Jim & Cathy! We appreciate it - Matt Gross State Farm Agency Western Springs IL"