State Farm® Insurance Agent Matt Gross
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Shrunken River
October 18, 2024
5
out of
5
rating by Shrunken River
"Matt was excellent. Good customer service with clear and knowledgeable answers. The pricing was very competitive. I highly recommend this agency. Mike Griswold Western Springs, IL"
Marilyn Newman
September 25, 2024
5
out of
5
rating by Marilyn Newman
"Lorrie and Matt are true professionals and have the expertise to get the job done! Unlike my previous experience with a different State Farm office, this office gets whatever you need done without having to call again or check to see if it was done! They knew how to cater to all of our insurance needs."
We responded:
"Thank you for your review Marilyn! We appreciate your business and happy to help. - Matt Gross State Farm Insurance Western Springs IL"
Shiray Y
September 7, 2024
5
out of
5
rating by Shiray Y
"Veronica was prompt to respond to my insurance quote questions. She allowed me time to shop around, but in the end her quote was the best. I'm very happy with my experience, and will continue to give State Farm my business."
We responded:
"We strive to give you prompt service during each interaction. Veronica is great at what she does for our customers. Thank you for your kind words. -Matt Gross State Farm Insurance Western Springs IL"
mimi skala
September 4, 2024
5
out of
5
rating by mimi skala
"Matt and his agents are friendly, helpful and timely in their responses."
We responded:
"Thank you for your 5 star review Mary! We appreciate your business and happy to hear that you are receiving the service you deserve. - Matt Gross State Farm Agency Western Springs IL"
Tracy Stimpson
August 24, 2024
5
out of
5
rating by Tracy Stimpson
"Always great service that is attentive and personalized. I have moved around and had other State Farm agents. This office is by for the best!"
We responded:
"Thank you Tracy - we appreciate your review! Contact us anytime as we are here to help. -Matt Gross State Farm Agency Western Springs IL"
Marcelo Perea
August 21, 2024
5
out of
5
rating by Marcelo Perea
"Thank you Lorrie for being very helpful and kind!"
We responded:
"Thank you for the review, Marcelo! Lorrie is great! We appreciate you have chosen to trust Matt Gross - State Farm Insurance Agency with your insurance needs."
Latrice Grayson
July 16, 2024
5
out of
5
rating by Latrice Grayson
"I’ve been a customer with matt for over 10 years. Him n Lori makes you feel like apart of their family great customer service and always handle my affairs in a professional manner. I sleep well at night knowing that in the event anything goes wrong I can just call MATT and he will take care of it."
We responded:
"Thanks for the kinds words Latrice! Just call us anytime and we will be sure to help you in any way we can with your insurance and financial services needs."
Tish Gurney
June 20, 2024
5
out of
5
rating by Tish Gurney
"Matt and his staff could not have been more helpful. He review our insurance needs and explained all areas to us. I have recommended to several other friends."
We responded:
"Thank you Tish for your generous comments! We enjoy working with you and Dennis and appreciate the recommendations. - Matt Gross State Farm Insurance Western Springs IL"
Dylan Meek
June 20, 2024
5
out of
5
rating by Dylan Meek
"Simply put, Matt is excellent! His knowledge of insurance and the industry is phenomenal and his ability to explain all the ins and outs of different insurance products is incredible. His customer service is top class and i can confidently and without hesitation refer anyone looking for any insurance solution or product to speak with him."
We responded:
"Thank you Dylan for your business and faith in our office. We look forward to helping you for years to come. - Matt Gross State Farm Insurance Western Springs IL"
Deborah Leslie
June 18, 2024
5
out of
5
rating by Deborah Leslie
"Matt's team is top shelf! Lori was wonderful to work with in regards to helping me with my new home ownership. She went above and beyond and walked me through everything!"
We responded:
"Thank you for taking the time to leave us a review, Deborah. Our State Farm office in Western Springs would be nothing without policyholders like you!"
G D
June 18, 2024
5
out of
5
rating by G D
"They are always so nice & ready to help! Lorrie knows me by name, and the whole team are just so kind, businesses like these are hard to find."
We responded:
"Thank you for the five-stars! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
WANDA SANSBERRY
June 18, 2024
5
out of
5
rating by WANDA SANSBERRY
"The experience was great getting my mom set up the outcome was great she was able to get some good quotes for auto and rental thanks"
We responded:
"We appreciate your mom's business and welcome to our agency. We look forward to helping her out for many years to come. - Matt Gross State Fam Insurance Western Springs IL"
Moises Hurtado
June 15, 2024
5
out of
5
rating by Moises Hurtado
"El servicio es excelente se toman el tiempo para atender todos tus preguntas"
We responded:
"Thank you Moises for the great review. Our team strives to provide excellent customer service. We appreciate your business! - Matt Gross State Farm Insurance Western Springs"
Kent Cloninger
June 1, 2024
5
out of
5
rating by Kent Cloninger
"Have been with this office for over 43 years, 1st when it was Bob Mueller’s and now Matt’s. Lorrie has been a phenomenal part all of these years! She’s awesome!! As I always tell people, wherever Lorrie goes…. I’m going! The rest of the office is excellent, helpful and courteous, but Lorrie is absolutely the best!!. Kent Cloninger"
We responded:
"The Cloninger's have been great customers over the years. Our agency appreciates your business. Lorrie and our team strive to assist our customers with the great service they deserve. Thank you! - Matt Gross State Farm Agency Western Springs, IL"
Silvia Montejano
May 17, 2024
5
out of
5
rating by Silvia Montejano
"I’m truly & very satisfied with my agent Matthew Gross & Lorrie Soltwisch they go beyond to answer my questions & always gets back to me right away with my answers. State Farm is my vehicle insurance & life insurance."
We responded:
"Thank you, Silvia, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Lorrie, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
Kristina Price
May 9, 2024
5
out of
5
rating by Kristina Price
"Very timely and helpful"
We responded:
"Thank you Kristina for the great review! - Matt Gross State Farm Agency"
Amalija Fedorowski
May 8, 2024
5
out of
5
rating by Amalija Fedorowski
"I am a new customer to State Farm. Very happy with the office very professional and courteous. Very happy."
We responded:
"Thank you Amalija for your business! We look forward to serving you in the years to come. - Matt Gross State Farm Agency"
Wanda Reed
April 24, 2024
5
out of
5
rating by Wanda Reed
"I really like Matt he is very good in helping people very understanding if you have insurance you really should deal with Matt you won’t be disappointed. I was giving"
We responded:
"Thank you for your 5 star review Wanda. We enjoy working with customers like you and appreciate your business. - Matt Gross State Farm Agency"
Alven Caynila
March 15, 2024
5
out of
5
rating by Alven Caynila
"Everybody working in this firm has been very helpful. They get back to you real quick if your getting any issues or wanting to change something on your insurance."
We responded:
"Thank you Alven for the 5 star review! Our office takes pride in providing our customers with prompt service. Reach out any time. We appreciate your business and look forward to working with your for many years. Thanks! Matt Gross State Farm Agent - Western Springs "
Phillip Norris
March 6, 2024
5
out of
5
rating by Phillip Norris
"Great experience moving my home and auto coverage from another carrier to State Farm with Matt."
We responded:
"Thank you Phil for your trust in our local office! We appreciate your business! "
LJ L
February 21, 2024
5
out of
5
rating by LJ L
"When we moved to Western Springs from out of state, we were grateful to find Matt Gross State Farm. Lorrie took care of the "insurance move." She has a wealth of experience & was wonderful with follow-through, keeping me posted with status updates. (Thank you, Lorrie!) Matt also took the time introduce himself...much appreciated, because although one can do most "insurance stuff" online, when it really matters, face-to-face is important. I understand that there are more State Farm agents in the USA than there are McDonald's. Having worked for two of the very best of those agents, I confess I'm very picky about insurance agencies. Lorrie & Matt made our transfer easy--and made the decision to choose Matt Gross State Farm even easier!"
We responded:
"It's fantastic to hear about your positive experience with Lorrie. Providing excellent service during a move and ensuring smooth transitions are key aspects of what we strive for. It's great to know that Lorrie's wealth of experience and attention to detail made your transition seamless. We appreciate your trust in our agency, and we're here to continue providing you with the best service possible. If you ever need anything else, please don't hesitate to reach out. Thank you for choosing Matt Gross State Farm!"
Marilyn Burns
February 15, 2024
5
out of
5
rating by Marilyn Burns
"Matt was able to save me money on car and home insurance. Lorri and the rest of the office staff are friendly, knowledgeable and so helpful! I am very happy with State Farm and highly recommend."
We responded:
"Marilyn, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Judi Winkel
February 6, 2024
5
out of
5
rating by Judi Winkel
"Matt Gross’ State Farm office in Western Springs is top notch especially Lorrie. Lorrie is the perfect combo of being friendly and professional. We’ve used this office for over 50 years - great people !"
We responded:
"Judi, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Lorrie cares a lot about our customers."
Erica Smolinski
January 28, 2024
5
out of
5
rating by Erica Smolinski
"Great service and reliability!"
We responded:
"Erica, thank you for trusting our agency with your insurance needs."
Omar Guzman
January 19, 2024
5
out of
5
rating by Omar Guzman
"Lorrie was great in providing the most competitive insurance policy I could find!"
We responded:
"Omar, thank you for the shoutout for Lorrie! We appreciate your trust in us to take care of your insurance policies."